Website Update FAQ
We've recently launched a new version of iittala.mom to provide a smoother, faster and more secure shopping experience. Below you'll find answers to the most common questions about the transition.
Why does the website look different?
We've upgraded iittala.mom to a new platform to improve the overall customer experience, website performance and future functionality. While some things may look different, you'll still find the same products, services and inspiration from Iittala.
Do I already have an account on the new website?
You have an account in our new online store if:
- you previously created an account on iittala.mom
- you subscribed to the Iittala newsletter
- you are a Myiittala member
you placed an order in the new online store
How do I create an account?
You can create an account by entering your email address on the sign-in page, accessible via the account icon in the top-right corner of the website.
After entering your email address, you'll receive a one-time 6-digit code by email. The code is valid for 15 minutes.
Please note that an account is automatically created if you:
- subscribe to our newsletter
join Myiittala - place an order on iittala.mom
How do I sign in to my account?
Click the account icon in the top-right corner of the website and enter your email address.
You'll receive a one-time 6-digit code by email. Enter the code on the sign-in page to access your account.
Please use the email address that you have used to:
- create an account
- place an order
- subscribe to the newsletter
- join Myiittala
Do I need a password to sign in?
No. The new online store uses passwordless sign-in.
Instead of a password, you'll receive a one-time 6-digit code by email each time you sign in.
If you previously used a password on iittala.mom, it is no longer required.
Why has the sign-in process changed?
We've introduced a more convenient and secure way to access your account. The one-time verification code sent to your email replaces traditional passwords and helps protect your personal information.
Myiittala Membership
What happens to my Myiittala membership?
Your Myiittala membership remains active and you can continue enjoying your member benefits as usual.
Can I still access my Myiittala benefits and offers?
Yes. Once you sign in using the email address associated with your membership, you'll continue to have access to your member benefits, offers and communications.
Can I join Myiittala through my account?
Yes. If you're not already a member, you can join Myiittala through your account and enjoy exclusive member benefits and offers.
Will my Myiittala purchase total and voucher eligibility remain accurate?
Yes. Although purchases made on the previous website are not visible in your account order history, they are still included when calculating your Myiittala purchase total and voucher eligibility.
Are my Myiittala benefits affected by the website update?
No. Your Myiittala membership benefits, purchase total and voucher eligibility remain valid after the website update.
Why can't I use my Myiittala benefits immediately after signin up?
If you sign up Myiittala during checkout, it may take a short moment for your membership to be activated and for your benefits to become available in your account. In most cases, the benefits will appear automatically shortly after registration.
If your member benefits are not visible after a few minutes, please sign out of your account and sign back in again using your email address and one-time login code. This refreshes your account information and should make your Myiittala benefits available. If you continue to experience issues, please contact Customer Service and we'll be happy to help.
Orders & Order History
Can I see my previous orders?
Orders placed on our previous website are not visible in the order history section of the new account page.
If you need information about an earlier order, please contact Customer Service and we will be happy to assist.
Why can't I see my previous purchases in my account?
As part of the transition to our new online store, historical orders from the previous platform are not displayed in the account order history.
This does not affect your Myiittala membership benefits, purchase total or voucher eligibility.
How can I track my current orders?
Once signed in, you can view the status of current orders and access shipment tracking information through your account.
I started a return before the website update. What should I do?
Returns initiated before the website update will still be processed according to our return policy. If you have any questions about an ongoing return, please contact Customer Service.
Newsletter & Communication Preferences
How do I unsubscribe from the newsletter?
You can unsubscribe at any time by:
clicking the "Unsubscribe" link in the footer of any newsletter email
signing in to your account and updating your marketing communication preferences
If I unsubscribe from the newsletter, will my Myiittala membership end?
No. Unsubscribing from newsletters does not cancel your Myiittala membership.
You can continue to enjoy your Myiittala membership benefits even if you choose not to receive marketing emails.
How do I update my communication preferences?
You can manage your marketing communication preferences from your account settings.
Will my newsletter subscription transfer to the new website?
Yes. If you were subscribed to Iittala marketing communications before the website update, your subscription preferences should remain unchanged.
Can I join Myiittala without subscribing to newsletters?
Yes. Myiittala membership and newsletter subscriptions are managed separately. On our website you can join and remain a member without subscribing to marketing emails. To join, simply use the Myiittala sign-up banner on your profile page or in the website footer.
How do I cancel my Myiittala membership?
If you wish to end your Myiittala membership, please contact our Customer Service team and they will assist you with your request.
Account Information & Privacy
Can I update my personal information?
Yes. You can review and update your personal details directly in your account.
What happened to my saved addresses?
Your saved addresses may have been transferred to the new platform. If an address is missing, you can add it again within your account settings.
How can I request deletion of my personal data?
Please contact Customer Service if you wish to remove your personal information.
To help us process your request, please provide any email addresses you have used to:
- place orders
- create an account
- subscribe to newsletters
- join Myiittala
- contact Customer Service
Shopping & Checkout
Has the checkout process changed?
Yes. The checkout experience has been updated to make shopping faster, easier and more secure.
Why are the payment options different?
The new platform enables an improved checkout experience and may include different or additional payment methods depending on your market.
Website Navigation & Technical Issues
Why can't I find a page I used to visit?
Some content, collections and inspiration pages may have moved as part of the website update. We recommend using the navigation menu or site search to find what you're looking for.
Why do some links or bookmarks no longer work?
As part of the website renewal, some URLs have changed. If an old bookmark no longer works, please use the search function to locate the page.
Why do I need to sign in again?
For security reasons, all customers are required to use the new sign-in process when accessing their account.
The website isn't displaying correctly. What should I do?
Try refreshing the page, clearing your browser cache or using a different browser. If the issue persists, please contact Customer Service.
I found a bug or missing information. How can I report it?
We appreciate your feedback. Please contact Customer Service and include the page URL, screenshots and a description of the issue whenever possible.
Is there anything I need to do because of the website update?
For most customers, no action is required. Simply sign in using your existing email address and follow the prompts to access your account. If you have any questions, our Customer Service team is happy to help.