1. Click the "add to cart" button on the product category page or the product details page to add the product to your cart.
2. If you want to change or remove products, click on the shopping bag icon on the upper right hand corner to view your shopping cart.
3. Click ‘Continue'. You can order as an existing Myiittala member, register for Myiittala or as a guest without registering.
4. Enter your shipping and billing details. Then choose your preferred payment method and delivery mode.
5. Click ‘Go to payment’ to complete your order with our secured payment.
6. Once your payment is complete, you’ll see a summary of your order and we’ll email you an order confirmation.

Just add your promo code inside the promo code field on the shopping cart page. Please note that codes are case sensitive. Please check your promotion for specific restrictions.

We’re unable to accept phone orders but we’re happy to assist you in placing an online order. Kindly contact our Customer Service.

We have an automated system that prepares your products for shipping as soon as payment has been authorized. However, if you do need to cancel your order, please contact Customer Service. Kindly have your order number ready (located in the order receipt and confirmation emails). If you are unable to cancel your order, there’s a 30 day return period. For more information about returns, please go to “Can I return products that I ordered?” section.

Shipping or billing address corrections can be made with our Customer Service.

Unfortunately, we’re unable to add or remove products once an order has gone through. Please contact Customer Service to make changes to your order. Also, our return policy allows you 14 days to return a product.

Please note that products in the Iittala online store cannot be purchased VAT-free, as the online store sells products to consumers only.

Please note that our online store is intended for consumer customers, and for larger purchases we recommend that you reach out to our customer service team at webstore@iittala.mom who can direct you to our B2B department. If the order is too large for our online store’s delivery partners to handle, we reserve the right to cancel the order or charge for the delivery and return costs.

For shipments outside of the European Union:

After choosing the country of delivery on the cart page, you’ll see your final prices. For deliveries to Switzerland and Norway the applicable VAT is 0% and final prices are shown in the cart page. Packages are shipped as Delivery Duty Unpaid (DDU) which means the recipient is responsible for payment of all applicable duties, taxes and other fees. Please contact your local customs office for more information.

For United Kingdom the packages are shipped as Delivery Duty Paid (DDP).

We’re always updating our products and prices. Therefore, even if the price changes, you will still be charged the amount that was valid when you placed your order.

You can read about Fiskars Finland corporate responsibility here.

We accept following payment methods:

• VISA
• Mastercard
• American Express
• Dankort (Denmark only)

Accepted payment methods will be suggested to you based your billing country.

The invoice will be sent once your order has been shipped.

Online bank payments are charged immediately when the order is successfully placed. Depending on your payment card, the charge is made either immediately or when the order is shipped. You will receive an order confirmation by email once your order has been successfully placed.

You can use gift card in our Iittala stores or outlets. Unfortunately, gift cards are not valid at the Iittala webstore at this time.

If your payment is unsuccessful, please check the following:

• Did you enter your card and billing details correctly?
• Did you enter a complete and valid delivery and billing address? Kindly note, we can’t deliver to a PO Box.
• Did you enter the correct card type, card number, issue number, expiry date, valid from/to date, and CVV security code (the three-digit number on the back of your card)?

If the problem persists, please contact your bank.

Before confirming your order, please make sure that the benefits you expect are visible in the cart summary. Once all the conditions required for the benefit have been met, it will automatically be activated in your cart.

If the benefit is still not activated, please check the following:

• Make sure you are signed in to your MyIittala account if this is required by the terms of the offer. If you are already signed in but the benefit is not activated, try signing out and back in again.
• If the benefit requires a promotional code, ensure that you have entered the code correctly in the designated field in the cart or checkout and that you have activated it. A successfully activated code will immediately appear in the cart.
• Make sure all other offer conditions are met. For example, if the offer has a minimum purchase requirement, the value of the products in your cart must exceed that amount.
• Please note that only one discount code or promotional code can be used per order in the online store.
  
  
  You can review the campaign terms here.

When you place an order, we process it using a secure server which encrypts your information before it's transmitted.

We comply with data protection and privacy laws and take measures to make sure that all the information you give us, including your credit or debit card details, remain private and secure.

We process your payment and registration information confidentially.

We follow strict security procedures when storing and using your information to prevent unauthorised access.

We work together with Adyen for secure and fast payment procedures. All the information you provide is encrypted using the SSL protocol and can’t be detected, intercepted or used by third parties. Our system doesn’t store any credit card data you provide to purchase our products. Adyen processes transactions for online shops worldwide and has a PCI level 1 certification.

For more information on how we collect and process your information, view our Privacy Policy.

Please note that during large sale campaigns, the delivery time may be longer than usual.

You can choose your preferred delivery method from the following options below. 

Estimated delivery time is currently 4-6 business days. See delivery methods and prices on our Delivery Information page.

Your order will be delivered either to a pickup point, parcel locker, the Iittala store of your choice, or directly to your selected delivery address. Delivery to a pickup point or parcel locker costs €5.90, delivery to an Iittala store costs €1.90, and home delivery costs €7.90-€10.00. Delivery charges are the same regardless of the weight or number of parcels. Pickup point delivery is free for orders over €100.

Please note that home delivery is always subject to a charge, and returns for home delivery orders must be taken to your nearest post office.

Please note that the products you’ve ordered may be shipped in several deliveries. If any of the products you ordered are temporarily out of stock, we will aim to deliver them as a backorder as soon as the product becomes available again.

If the product is not expected to be back in stock in the near future, we will not wait for it to become available but will cancel the order for that particular product. In this case, the product will not be delivered later as a backorder. We will notify the customer separately if an order is cancelled.

We deliver to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. Please select the correct country by using the globe icon on the right corner of the website. For Japan and South Korea, please visit the local webstores.

We are not able to deliver to the following: VAT-free areas, PO Box addresses, hotels, hostels or army barracks.

We do not deliver to the following territories, which do not apply EU Value Added Tax regime: In Germany, Büsingen und Helgoland, in Italy Livigno and Campione d’Italia, and in Spain the Canary Islands, Ceuta and Melilla. We do not deliver to Guernsey (e.g. Alderney and Sark, Jersey and Gibraltar) in the United Kingdom, or to Greenland, Faroe Islands, Svalbard or Madeira.

To find out where your delivery is and when to expect it, find a tracking link in your shipment notification email.

Home Delivery, Budbee:

You will receive notifications from Budbee by email, text message, and in the Budbee app to arrange a delivery time. Deliveries are made to your specified address between 5:00 PM and 10:00 PM. If you have requested that the parcel be left at your door, please note that responsibility for the parcel transfers to you once the driver has left it at your doorstep.

Home Delivery, Posti Home Parcel:

Posti will contact you to arrange a delivery time. Deliveries are made to your specified address between 9:00 AM and 9:00 PM. This home delivery service is available only to addresses in mainland Finland that are accessible by road.

Home Delivery, PostNord:

PostNord delivers the parcel to your door at the agreed time on weekdays between 8:00 AM and 9:00 PM, depending on the delivery area. You will receive a notification by text message or email before delivery. Via the link included in the notification, you can change the delivery time, authorize delivery to be left outside your door if you are not at home, add delivery details such as a door code, or change the delivery to a pickup point.


Posti Parcel:

Orders are normally delivered to your nearest Posti pickup point or service point, where they can be collected after you receive an arrival notification. Posti sends arrival notifications via text message or email. If no mobile phone number or email address is available, the notification will be sent by letter.

Posti stores your parcel for 5 days.


PostNord Pickup Point:

Your parcel will be delivered to the PostNord pickup point you selected. Some parcel lockers are located outdoors and are accessible 24/7. To use these lockers, you need the PostNord app. You will receive a notification via the app, text message, or email when your parcel is ready for collection. When collecting a parcel from a service point, you must present valid identification and the arrival notification. You can find your nearest pickup point here.


Pickup from an Iittala Store:

You will receive a text message when your parcel is ready for collection at your selected Iittala store. The notification includes a PIN code, which is required to collect the parcel from the store. The parcel will be stored in the store for 7 days.

Please note that no separate reminder message will be sent when the storage period is about to expire.

Home deliveries are made during business hours from Monday to Friday, excluding public holidays. For undeliverable packages, the carrier will leave a note and you can pick up your delivery from a Pickup-Point near you. UPS Access point will store your package for 10 days.  

If there's no Access Point near you or UPS was unable to leave you a note, please contact UPS to arrange a new delivery time.

If your package cannot be delivered or it is not picked up from a pick-up point, it will be returned to us. As we can’t re-dispatch orders that have been returned to us as undeliverable or uncollected, we will consider your order cancelled (even in the absence of your formal cancellation) and we will issue you a full refund, including the delivery costs.

Posti stores parcels ordered from the online store for 5 days. If you are unable to collect your parcel during this time, you can purchase additional storage time through Posti's online services by logging in to the Shipment Tracking and Management service and selecting the "Buy additional storage time" option. The icon is visible only when additional storage time is available for purchase.

The parcel must already be available at the Posti service point before additional storage time can be purchased. The service costs at least €5 for 5 additional days, with a charge of €1 per additional day thereafter. The storage period can be extended up to a maximum of 28 days.

If you cannot collect your order from an Iittala store within the collection period, please contact the store directly as soon as possible. If necessary, the store may be able to hold your order for an additional week.

You can find the contact details of Iittala stores here.

For all items ordered from our webstore, you have a right of return and refund during a period of 30 days from the day you receive your order*. All returned item must be in their original condition. 

To use your right of withdrawal, you must inform us that you wish to cancel within 30 days, e.g., by using the withdrawal function available in the footer of our website, the return form attached to your shipping confirmation email or by contacting our Customer Service. Simply refusing delivery or not signing for the package is not sufficient.

Please include your order number, name, and email address with the returned items. You can find the order number in your shipping confirmation email. To help us process your return more efficiently, we recommend using the return form. If you cannot access the form, please include a note with the same information.

If you wish to return items from your order, please follow the simple steps below. In case you have received a wrong, damaged or faulty item, please contact our customer service at webstore@iittala.mom for further instructions. 

1. Pack the item(s) carefully in the original packaging
2. The necessary return instructions can be found in the terms of sale.
3. Stick the return label on the package. If you’ve lost your original return label, please reach out to our customer service at webstore@iittala.mom
4. Drop off the package at any DPD/PostNord or UPS Pickup-point location near you. You can find the the locations at postnord.com ups.com.
5. In case no DPD/Postnord pickup points are available, please contact our customer service at webstore@iittala.mom to book a pickup from home (free of charge only, if no pickup points exist).
6. We will handle your refund within fourteen (14) days after we have received the items.

As soon as we've received the product(s) back and validated the return, we'll process your refund. We'll email you when we've refunded your payment to your credit/debit card. You should receive your refund within fourteen (14) days after we receive the items.

We're sorry for the inconvenience. Please contact our Customer Service and they will assist you. Indicate your name, order number and products concerned. Attach an image of damaged products if possible. You can find the order number in the order confirmation and shipping confirmation emails we’ve sent you.

Please note that you’re required to check the products you’ve received without delay after you have received your order. Please inform our Customer Service of any damaged products within two week after receiving your order.

In case you have received a damaged or incorrect product, please keep it until you have been in contact with our Customer Service and received instructions.

• Get the hotline for news and member benefits.
• Get access to all your personal information through My Account.
• Get rewarded twice a year based on your purchases during the last six months.
• Track the progress of your orders to find out when they are sent.
• Complete the checkout process faster since we already know you.
• Your My Account also securely stores your details, including your delivery address, so you only have to enter it once. This also helps us with any queries you may have. (Please note: We do not store credit card information.)
• Personal details and preferences can be changed anytime when you sign in.

You can sign in anytime with the email address that you used to register for Myiittala as your user name. If you’re signing into My Account for the first time, an account will be created for you. If you can't see our email in your inbox, please check your spam filter.

You can change your personal information in the My Account pages on our website. Sign in by clicking the account icon on the upper right hand corner then go to your profile page.

If you are a Myiittala member you can see your purchase history under My Account and My Purchases. Just sign in with your Myiittala credentials and go to your My Account page by clicking the account icon on the top right corner. Under My Purchases you can track your online orders and see your purchase history for the last 12 months.

As a Myiittala member, every purchase you make counts towards your six-month purchase total, which is the basis for Myiittala vouchers issued in February and August. The first accrual period of the year runs from January to June and the second from July to December. The purchases you make within these six (6) months count towards the value of the voucher as follows:

• Purchases of at least EUR 150 in six months – voucher value: EUR 10
• Purchases of at least EUR 250 in six months – voucher value: EUR 20
• Purchases of at least EUR 500 in six months – voucher value: EUR 50
• Purchases of EUR 1,000 or more in six months – voucher value: EUR 100

Vouchers issued in February are valid until the end of June, and vouchers issued in August are valid until the end of December.

You can use Myiittala vouchers to pay for online purchases as well as purchases made in our own Iittala stores and outlets in Finland, Sweden, the Netherlands, Germany and Belgium.

The value of any valid voucher is tagged onto your membership data: when you use a voucher in one of our stores, please inform the checkout assistant that you are a Myiittala member and provide a valid i.d.

The voucher can also be used to pay online: www.iittala.mom (delivery to selected European countries).

Using the web store, you can see the value of your voucher upon login. When you go to the checkout, you can choose whether you wish to use the voucher for the current purchase.

The voucher does not count towards the purchases that determine the value of your next voucher, and it cannot be redeemed in cash.

If a voucher is not used within its period of validity, the total value of accrued purchases will not be carried forward to the next period and the voucher will expire.

Reward vouchers cannot be combined with certain campaigns and promotions.

Vouchers are personalized and can only be used to pay for products. They are valid until the end of June or December, depending on the date of issue.

Once you’re logged into the web store, you can check the value of your voucher on the ‘Benefits’ page and in your shopping cart. To apply your voucher to a purchase, go to the checkout and the open balance of your active reward voucher will be automatically deducted from the total sum of your order. (Vouchers can’t be applied towards shipping costs.)

The voucher is personalized and its value is connected to your membership data.

When you wish to use your voucher, sign in before making the purchase.

No change is returned when using a voucher; any remaining value is available for use for future purchases as long as the voucher is valid.

The voucher does not count towards the purchases that determine the value of your next voucher, and it cannot be redeemed in cash.

If the voucher is not used within the valid period, the total value of accrued purchases will not be carried forward to the next period and the voucher will expire. Vouchers can only be used to pay for products. Vouchers cannot be used to purchase gift cards or to pay for delivery or other services available on the web store.

Our gift wrapping service is available for selected items at iittala.mom, with the exception of large or difficult-to-pack products. A list of excluded items can be found at the end of this page.

The gift wrapping service is available for 4,90€ per product and can be added in the shopping cart. Please note that the gift wrapping service cost is per product, but the products are gift wrapped in one package, if possible. For instance, if you purchase gift wrapping for multiple units of the same product, such as plates, bowls, glassware, mugs or single cutlery, those will be wrapped as a one gift, if possible. Please note that selecting this service may slightly extend the delivery time of your order.

Examples

• If you order multiple pieces of the same item (for example, 4pcs of a plate), the products are gift wrapped in one package, if possible.
• Please not that we cannot place several sizable products in the same gift package. Such products will be wrapped in separate packages.
• If you order more than one item of the same product and you wish to ensure that they are placed in separate gift packages, we recommend that you place separate orders. The gift packaging service must be added to all products at the checkout. 

Yes, the gift wrapping fee will be fully refunded in the event of a return.

IITTALA

• Bambu
• Blues
• Claritas
• Tools
• Kartta
• Leimu
• Putki
• Iittala x Magis
• Vakka
• Virva
• Vulpes

FISKARS

• All steel
• Hard Face
• Norden steel
• Rotisser

Other excluded products

• Blankets
• Raami serving bowl 3.4L/30.5cm
• Teema starter sets
• Sarpaneva cast iron casserole 3L
• Aalto bowl 380x50mm clear
• Aalto bowl 380x50mm opal
• Aalto Flower vase 175mm clear 4 parts
• Aalto bowl 504mm stainless steel
• Aalto bowl 504mm rose gold
• Chantarelle vase 210mm
• Orkidea art piece
• Filigraani art bowl 220mm clear/blue
• Filigraani art bowl 220mm clear/black
• Filigraani art platter 400mm clear/blue
• Napkins

You can add a complimentary greeting card with your own message to your order.

We reserve the right not to include a message if, for example, it conflicts with our brand values.