Myiittala Terms and Conditions
Effective date: 13 October 2026
Published: 11.9.2026
1. Myiittala members must be natural persons who are at least 18 years old. Membership is free of charge. Fiskars Finland (Vita) Oy Ab (hereinafter referred to as Fiskars) is entitled to reject membership applications for any reason not prohibited by applicable law. Members also agree to Iittala’s Terms of Use.
2. A core part of our service is our commitment to deliver a personalized online service experience to you as a Myiittala member, just as we always strive to offer a personal and unique service to all visitors in our stores. By accepting these Terms & Conditions, you agree that we can analyse your Myiittala profile data (including e.g. your purchase data and interaction with our advertisements), connect the data with other customer data and provide targeted content with an aim to deliver best-in-class personal service to you as a member of Myiittala. This means that communication, recommendations and advertisements you may see are based on your preferences and interests. Members may object to personalization by contacting customer service or according to other options given in the Privacy Notice. Personalization based on use of cookies is subject to cookie consent (further information can be found in the Cookie Notice). If all personalization is turned off, the services and benefits offered based on personalization will not be available.
3. By accepting these Terms & Conditions, you agree that a webstore account is created for you. Your webstore account is linked to the email address you used when you joined the member program.
Here you can find instructions on how to access your account and how to delete your account.
4. As a member of Myiittala, you may receive marketing emails from Iittala. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email, changing the marketing communications setting on your account or by contacting customer service.
5. Myiittala members’ personal data will be processed in accordance with the Privacy Policy.
6. Members undertake to keep their username and one-time passcode confidential and are responsible for all actions taken using the username and one-time passcodes.
7. In order for Myiittala to serve members in the best possible way, members shall inform the program of changes in their contact details. Members can update their contact information by signing in at www.iittala.mom or by contacting customer service.
8. Myiittala membership is personal and each member shall only have one registered membership. Membership benefits are also personal and can only be used by the members. Only the members can make purchases associated with their membership unless otherwise separately communicated. Members must sign in to their webstore account before placing an order online, or have their membership recognized before making an in-store purchase, to receive membership benefits. If the Myiittala membership is not recognised at the time of purchase, member will not receive the membership benefits, and the purchase will not be added to the accumulated purchase total retroactively. Purchases made with reward vouchers will not be added to the purchase balance.
9. Myiittala membership benefits in effect from time to time, together with the terms governing such benefits, are available here.
10. The member may resign from Myiittala program by sending notice of termination by contacting customer service, by email to myiittala@iittala.mom or by post to Fiskars Finland (Vita) Oy Ab, Myiittala, PO Box p1, 02151 Espoo, Finland. The resignation shall be effective one (1) month from the receipt of the termination email. Upon termination, all member benefits, including all active offers and vouchers, expire.
11. Fiskars is entitled to terminate the membership if the member has not used his/her/their member benefits within the preceding 36 months or if the member has infringed these Terms & Conditions.
12. Fiskars shall have the right to terminate the Myiittala program and alter or amend these Terms & Conditions without providing separate personal notice. If these Terms & Conditions are changed, the updated Terms & Conditions are posted on Iittala’s website one (1) month before the changes take effect. If you continue your membership after the changes have entered into force you are considered to have approved the changed Terms & Conditions.
13. Fiskars strives to ensure that information offered through the service is correct, reliable and up-to-date, however the service is provided on “as-is” basis. To the fullest extent permitted by applicable law, Fiskars shall not be liable for any direct or indirect damage, such as delay, loss of revenue, goodwill, right of use or information, or for other financial loss, resulting from the use of the service and information contained therein, or by the discontinuation of the service.
14. Unless otherwise required by applicable mandatory law, these Terms & Conditions shall be governed by the laws of Finland exclusive its choice-of-law rules and principles. If a dispute cannot be resolved through negotiation, the dispute will be resolved by the applicable courts in Finland, unless otherwise stated by applicable mandatory law of the member’s place of residence.
We will try to resolve any disputes with you directly. If you and we cannot resolve a dispute using our internal complaint handling procedure, you may have other options. Please check with Finnish Competition and Consumer Authority, your local Consumer Protection Authority or alternative dispute resolution bodies, as applicable.
As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms & Conditions affects your rights as a consumer to rely on such mandatory provisions of local law.
15. The owner and controller of Myiittala program is Fiskars Finland (Vita) Oy Ab, PO Box 91, 02151 Espoo, Finland. The program has been established in accordance with, and is subject to the laws of Finland.